you've waited patiently, and we're finally unveiling it This week, the last in a series of guest posts by Chief Customer Officers that I admire both professionally and personally. My friend David Karp brings us back to human element of the customer success equation. Next week we'll be sending the newsletter from our new domain... ChiefCustomerOfficer.io. (Are you surprised?) Our goal in choosing this name was threefold: Acknowledge the senior-most customer leader in the organization. Align...